A+ Plus Certification CompTIA IT Certifications

It discusses some common threats most devices are exposed to and provides some best practices for securing valuable data. 92% of consumers expect your company to protect their information, and with this training, you can meet customer demand and differentiate your service team from competitors. Throughout the course, you’ll hear from real Google users who have used this training to propel their careers to the next level. Your business is growing, your product is changing, and customers are contacting your customer service team more frequently as your business scales. While the exam has no prerequisites, Apple encourages all aspirants to view the free Apple Device Support tutorials. Additionally, Apple encourages people to have hands-on experience supporting Apple devices with at least 30 to 60 hours of preparation experience.

To get certified, candidates must pass both exams within one year of each other with a score of 70% or higher on each exam in order to be awarded the ACSP credential from Apple Inc. HDI Customer Service Representative (HDI-CSR) is a certification program designed to recognize individuals who demonstrate a comprehensive understanding of customer service principles and best practices. The program is administered by the Help Desk Institute (HDI), an international organization that provides training and resources for customer service professionals. Information Technology Infrastructure Library (ITIL) is a framework focused on the alignment of IT services with the needs of the business. The framework allows for people and resources to have common terminology and set of practices.

What kind of companies hire IT Support professionals?

Whether you’re completely new to the job field or have had some exposure, a Google Career Certificate is the right program for you. This program is ACE® approved—when you complete, you can earn up to 15 college credits, the equivalent of 5 college courses at bachelor’s degree level. What’s great about this course is that participants can choose to attend an in-person training session with an ITIL expert. If there isn’t training help desk engineer nearby, you can self-study for the final exam using the ITIL Foundation book, offered both online and in hard copy. Customers come to the help desk of a business because they aren’t able to find solutions themselves. Oftentimes they’re not tech-savvy and may have already spent a great deal of time trying to find and get help from a representative, so they’re already not in the greatest mood upon first interaction.

Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Deloitte, Target, Verizon, and of course, Google. The CompTIA Continuing Education program
Your CompTIA A+ certification is good for three years from the day of your exam. The CE program allows you to extend your certification in three-year intervals through activities and training that relate to the content of your certification.

Dell Certified Systems Expert (DCSE)

This course is formatted into a two-hour instructional video followed by a final exam. What’s great about this setup is that you can access the video on a TV or mobile device. That way, participants can take the training home with them and complete it outside of work.

help desk certifications

After passing those two components, they must submit their on-the-job performance evaluation within 30 days of completing their training. Dell offers hardware maintenance training through the Dell Certified Systems Expert program. DCSE prepares independent service maintenance technicians or companies with the knowledge and skills necessary to provide their own maintenance. Technicians are required to pass an exam to achieve an accreditation on client systems (portables, desktops and workstations) or servers. Help desk and service desk professionals provide so much more than just basic technical support and troubleshooting. So it stands to reason that their functions, tasks, and skills have far-reaching impacts on not just the service and support organization, but the entire business.

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